Student Perceptions of the Effectiveness of Student Services in an Adventist College in the Philippines

Abstract

This study aims to determine the student perceptions of the effectiveness of student services in one Seventh-day Adventist institution of higher education on the island of Luzon in the Philippines. A user satisfaction scale adapted by the researcher from the unpublished master’s project of Mavubi (1996) was completed by 160 college student respondents. The study found that there were significant differences in the perceptions of the effectiveness of student services when respondents were grouped according to the demographic variables of age, gender, course, and academic year. Service departments that reportedly need attention are Fax services, Security, Library, Maintenance, and Admissions. Suggestions for improving these services: Prompt delivery of mail, more friendly secretaries, assisting new students especially during enrollment time, and giving more information about the school to prospective students.