The Culture of Sucessful Administrative Professionals in a Faith-Based Setting: An Ethnographic Case Study

Abstract

Behind every successful executive is an efficient, competent administrative professional. The administrative professionals are the unsung heroes in the workplace. Their effort is oftentimes hardly seen, but these unassuming management support greatly contribute to the success of their organizations. Literature in this field is scarce even in developed countries (Lloyd, 2010) and no study that determines the culture and profile of successful administrative professionals in the Philippines has been located. Using the descriptive quantitative and qualitative—ethnography—design, this study sought to determine the antecedents of successful administrative professionals working in different institutions of a faith-based organization in the Philippines. Selection of participants employed the purposive maximum variation sampling, and the 15 best-rated participants were identified based on the selection criteria. Conclusions based upon the findings of the study include that the administrative professionals are successful because they have the character (qualities), the competence (skills), and the connection (active learning and excellent relationship with God and with men). They have high core self-evaluation and are satisfied and happy with their jobs. It is recommended that institutions provide opportunity for continuing professional development and training in related field to stay current on the job and to meet the demands of their changing role.