No Right Way: How to Structure Tasks to Maximize Organizational Learning

Abstract

Organizational learning is known to be a key to organizational performance. This paper builds on prior research and shows that no single task structure is ideal for all situations. Task elements such as the number of inputs, the decision function, feedback, missing information, and information sharing are among those elements which have a significant impact on the learning process. In addition, the timeframe is also important, with some task structures being better suited for rapid learning (but having a lower long-term potential for learning) while others are better for learning in the long run. The present study leaves some questions still unanswered, but it gives guidance as to possible future steps in developing a better understanding of the choices among the various task designs.