Information Technology and Value Creation

Abstract

Information Technology (IT) has revolutionized the way business is done around the world. But the question remains, who benefits from IT? Does using IT create value for an organization? The answers discussed include the idea that it is the consumer who gains the most. Also, even if IT does not create value, attempting to do business without leveraging IT will result in serious setbacks, which make IT not an optional component of business. And whether one interprets the results of IT as advantages or disadvantages for society, the option of going back to a world without computers really does not exist.